Privacy Policy
Last Updated: October 26, 2023
1. Information We Collect
We collect information you provide directly to us, such as when you create an account, use our services, or communicate with us. This may include your name, email address, phone number, company name, and any messages or content you send through our platform.
We also automatically collect certain information when you use our services, including your IP address, device information, browser type, and usage data. We may use cookies and similar tracking technologies to collect this information.
2. How We Use Your Information
We use the information we collect to provide, maintain, and improve our services, including:
- To operate and improve the Convexa platform.
- To personalize your experience.
- To communicate with you about your account and our services.
- To respond to your comments, questions, and requests.
- For marketing and promotional purposes, with your consent.
- To monitor and analyze trends, usage, and activities in connection with our services.
3. Data Sharing
We do not share your personal information with third parties except in the limited circumstances described here. We may share information with vendors, consultants, and other service providers who need access to such information to carry out work on our behalf. We may also share information in response to a legal request if we believe disclosure is in accordance with any applicable law, regulation, or legal process.
4. Data Security
We take reasonable measures to help protect information about you from loss, theft, misuse, and unauthorized access, disclosure, alteration, and destruction. We use encryption (HTTPS/TLS) to protect data transmitted to and from our site.
5. Data Retention
We store the information we collect about you for as long as is necessary for the purpose(s) for which we originally collected it. We may retain certain information for legitimate business purposes or as required by law.
6. User Rights (GDPR & Indian IT Act Compliance)
Depending on your location, you may have certain rights regarding your personal data, including the right to access, correct, update, or request deletion of your personal data. Convexa complies with the General Data Protection Regulation (GDPR) and the Indian Information Technology Act, 2000. If you wish to exercise these rights, please contact us.
7. Third-Party Services
Our services may integrate with third-party services. This policy does not apply to the practices of third parties that we do not own or control. We encourage you to review the privacy policies of any third-party services you use.
8. International Data Transfers
We may transfer, process, and store your information in countries other than your own. We will take measures to ensure that your personal data receives an adequate level of protection in the jurisdictions in which we process it.
9. Updates to This Policy
We may change this Privacy Policy from time to time. If we make changes, we will notify you by revising the date at the top of the policy and, in some cases, we may provide you with additional notice (such as adding a statement to our homepage or sending you a notification).
10. Contact Us
If you have any questions about this Privacy Policy, please contact us at: smartchat@convexa.in.